System Status
Identified - We have identified the reason for some speedtests failing. We have a workaround that we can apply to affected devices until we are able to fully resolve this through some ongoing engineering effort.
Nov 25, 04:08 UTC
Investigating - We are investigating intermittent failures for some networks when running speedtests through the Minim Care Portal. Speedtests may time out after being initiated and we encourage you to let us know the mac address of any devices on which speed tests are failing to help our investigation.
Nov 24, 17:19 UTC
Subscriber Internet Access Operational
90 days ago
100.0 % uptime
Today
Subscriber Mobile App Operational
90 days ago
100.0 % uptime
Today
Network Telemetry Services Operational
90 days ago
99.75 % uptime
Today
Content Filtering & Parental Controls Operational
90 days ago
100.0 % uptime
Today
Minim API Operational
90 days ago
100.0 % uptime
Today
Minim Care Portal (my.minim.co) Operational
90 days ago
99.99 % uptime
Today
MikroTik Services Operational
90 days ago
99.97 % uptime
Today
MikroTik VPN ? Operational
90 days ago
99.99 % uptime
Today
MikroTik Telemetry ? Operational
90 days ago
99.99 % uptime
Today
MikroTik Provisioning ? Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 3, 2020

No incidents reported today.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020
Resolved - We have completed the maintenance and are satisfied with the testing. All systems are fully operational.
Nov 29, 14:56 UTC
Monitoring - We have completed the planned maintenance and restored all systems – our team are continuing to verify everything is operating correctly.
Nov 29, 14:14 UTC
Update - We are continuing to work on the maintenance and will provide another update by 14:30 UTC (09:30 ET).
Nov 29, 14:00 UTC
Update - We are continuing to work on the maintenance and will provide another update by 14:00 UTC (09:00 ET).
Nov 29, 13:36 UTC
Identified - We are currently continuing the maintenance planned for this morning. We expect this to be complete within the hour and are testing the upgrade before resuming services.
Nov 29, 13:04 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 12:00 UTC
Scheduled - We will be upgrading databases for the Minim platform during this scheduled maintenance window. During the maintenance period, the Minim platform, Care Portal, API and App will be unavailable.
Nov 13, 14:44 UTC
Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

Unresolved incident: Intermittent Speedtest Failures.

Nov 24, 2020
Resolved - The issue with the Minim Care Portal has been resolved.
Nov 24, 19:51 UTC
Monitoring - The issue with the Care Portal has been identified and a fix has been implemented. We are monitoring the results.
Nov 24, 19:20 UTC
Update - We are continuing to investigate this issue.
Nov 24, 18:54 UTC
Update - We are continuing to investigate the issue with the Minim Care Portal. Page loads are intermittently failing or loading very slowly. Telemetry may be delayed for some LANs.
Nov 24, 18:13 UTC
Investigating - We are experiencing an issue with the Minim Care Portal. Page loads are intermittently failing or very slow. Telemetry may be delayed for some LANs. Our team are working on this.
Nov 24, 17:39 UTC
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.